Shipping policy

Shipping / Delivery Information

We offer five different shipping options for our customers in the UK, ranging from Free delivery to next day. We also offer international shipping to Ireland.

For Standard Delivery your order will be dispatched with either Royal Mail or Evri depending on the following conditions, you'll receive confirmation of which service has been used in your dispatch confirmation email.

Number of items you order
Total weight of your order
Physical dimensions when packed

We aim to dispatch all orders placed before 11:00am on the same day - orders placed after this will be dispatched the next working day.

Orders placed after 11:00 am on Friday or over the weekend will be processed on the following Monday (excluding Bank Holidays, Christmas Eve and New Years Eve).

Delivery times are aims/estimated only and are not guaranteed. Warehouse staff may also at their discretion handle and despatch orders faster if possible.

UK Mainland

Standard Delivery
- Up to 2kg - £1.99 or FREE over £15
- Over 2kg - £2.99 or FREE over £15
Royal Mail
- Up to 2kg - £4.99 or FREE over £40
- 2kg to 10kg - £8.99 or FREE over £50
- 10kg to 20kg - £13.99 or FREE over £60
Express Delivery
- £5.99 or FREE over £60

Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man

Royal Mail
- Up to 2kg - £4.99 or FREE over £20
- 2kg to 10kg - £8.99 or FREE over £30
- 10kg to 20kg - £13.99 or FREE over £40

International Customers

Please be aware that all international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery, and are the responsibility of the customer.

We're unable to control any delays or problems with customs or import officials within the destination countries. Please check your local legislation surrounding the import of nicotine based products before ordering, as we cannot be held responsible for goods that are stopped, delayed or destroyed by customs.

Ireland

Tracked International Delivery
- Up to 2kg - £10.99
- 2kg to 3kg - £11.49
- 3kg to 4kg - £11.99
- 4kg to 5kg - £13.49
- 5kg to 7.5kg - £15.49
- 7.5kg to 10kg - £16.99
- 10kg to 15kg - £18.99
- 15kg to 20kg - £19.99

Free Delivery

For free standard delivery, orders will be dispatched with either Royal Mail or Evri depending on the following conditions, you’ll receive confirmation of which service has been used in your dispatch confirmation email.

Number of items you order
Total weight of your order
Physical dimensions when packed

Standard Delivery

We aim to dispatch all orders placed before 11:00 am on the same day, Monday-Friday. Any orders placed after this may not be processed until the following working day. Free delivery is available from £15 to all customers based in the United Kingdom, this excludes the Channel Islands and Isle of Man. Delivery is usually in 3-5 working days, Monday - Friday excluding bank holidays.

Express Delivery

For same-day shipping, you must place your order by 11:00 am, Monday to Friday. Orders placed after 11:00 am Friday will ship the following working day (e.g. Monday). Orders placed over the weekend will be shipped Monday (excluding Bank Holidays). You will receive a tracking code when your order has been dispatched. Free delivery is available from £60 to all customers based in the United Kingdom, this excludes the Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man. Delivery is usually in 1-2 working days, Monday - Friday excluding bank holidays.

Royal Mail

For same-day shipping, you must place your order by 11:00 am, Monday to Friday. Any orders placed after this may not be processed until the following working day. Delivery usually takes 2-4 working days, Monday - Friday excluding bank holidays.

Tracked International Delivery

For same-day shipping, you must place your order by 11:00 am, Monday to Friday. Any orders placed after this may not be processed until the following working day. Delivery usually takes 5-7 working days, Monday - Friday excluding bank holidays.