Shipping policy

Annual Stock Take

Please note that our annual stock take is complete. Dispatch resumed on 1st April as we began to clear the backlog of orders.

This week is an extremely busy period and we appreciate your patience during this time.

Our team is working hard to pack and dispatch orders as quickly as possible to minimise delays, however please be aware that these are unavoidable following during periods of closure.

Certain shipping options are not available over this time, but they will resume once we are all caught up.

Read the full update here

Shipping / Delivery Information

We offer five different shipping options for our customers in the UK, ranging from Free delivery to next day. We also offer international shipping to Ireland.

For Standard Delivery your order will be dispatched with either Royal Mail or Evri depending on the following conditions, you'll receive confirmation of which service has been used in your dispatch confirmation email.

Number of items you order
Total weight of your order
Physical dimensions when packed

We aim to dispatch all orders placed before 11:00am on the same day - orders placed after this will be dispatched the next working day.

Orders placed after 11:00 am on Friday or over the weekend will be processed on the following Monday (excluding Bank Holidays, Christmas Eve and New Years Eve).

Delivery times are aims/estimated only and are not guaranteed. Warehouse staff may also at their discretion handle and despatch orders faster if possible.

UK Mainland

Standard Delivery
- Up to 2kg - £1.99 or FREE over £15
- Over 2kg - £2.99 or FREE over £15
Royal Mail
- Up to 2kg - £4.99 or FREE over £40
- 2kg to 10kg - £8.99 or FREE over £50
- 10kg to 20kg - £13.99 or FREE over £60
Express Delivery
- £5.99 or FREE over £60

Scottish Highlands and Islands, Channel Islands and Isle of Man

Royal Mail
- Up to 2kg - £4.99 or FREE over £20
- 2kg to 10kg - £8.99 or FREE over £30
- 10kg to 20kg - £13.99 or FREE over £40

Northern Ireland and Republic of Ireland

Due to introducing the EU's new General Product Safety Regulation we've temporarily suspended deliveries to customers in Northern Ireland and the Republic of Ireland. Please bear with us while we work to meet the new regulation. To learn more about the new regulation click here.

Free Delivery

For free standard delivery, orders will be dispatched with either Royal Mail or Evri depending on the following conditions, you’ll receive confirmation of which service has been used in your dispatch confirmation email.

Number of items you order
Total weight of your order
Physical dimensions when packed

Standard Delivery

We aim to dispatch all orders placed before 11:00 am on the same day, Monday-Friday. Any orders placed after this may not be processed until the following working day. Free delivery is available from £15 to all customers based in the United Kingdom, this excludes the Channel Islands and Isle of Man. Delivery is usually in 3-5 working days, Monday - Friday excluding bank holidays.

Express Delivery

For same-day shipping, you must place your order by 11:00 am, Monday to Friday. Orders placed after 11:00 am Friday will ship the following working day (e.g. Monday). Orders placed over the weekend will be shipped Monday (excluding Bank Holidays). You will receive a tracking code when your order has been dispatched. Free delivery is available from £60 to all customers based in the United Kingdom, this excludes the Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man. Delivery is usually in 1-2 working days, Monday - Friday excluding bank holidays.

Royal Mail

For same-day shipping, you must place your order by 11:00 am, Monday to Friday. Any orders placed after this may not be processed until the following working day. Delivery usually takes 2-4 working days, Monday - Friday excluding bank holidays.

Tracked International Delivery

For same-day shipping, you must place your order by 11:00 am, Monday to Friday. Any orders placed after this may not be processed until the following working day. Delivery usually takes 5-7 working days, Monday - Friday excluding bank holidays.